At Binah, we believe that delivering a project on time and on budget is only the beginning of what it takes to get the job done. Moving occupants and tenants into the finished project is an essential component of a successful handover from the builder to the body corporate, strata and building management team. Our Client Care processes ensure project handover is completed with the best service possible.
We know good communication is the key to building strong relationships for our project stakeholders. We encourage our clients to introduce their Strata Manager, Building Manager and Building Maintenance team to our project Client Care Manager eight weeks prior to project completion. Together this handover team can work on a smooth and effective transition period post-occupation of the building.
Once a project is near completion, our construction team compiles a robust practical completion works list , this includes thorough review of each apartment. Wherever possible, we encourage our clients to participate in this process and facilitate buyer inspections. This maintains transparency and ensures everyone is a part of the final handover.
The post-occupation phase is crucial to ensure that all the building stakeholders are focused on working together to generate a mutually beneficial outcome. This includes:
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- Introducing the Binah Client Care Manager, Building Manager, Strata Manager and maintenance team to all of the building occupants.
- Providing contact information, building requirements and general information to maintain a high standard regarding the upkeep and asset value of the building.
Working together protects the overall investment that everyone has made and ensures the longevity of the building.
As a market leader, our unique after-sales service sets us apart from the rest. This service is designed to support our clients for 12 months after building completion, with our Client Care Manager acting as the dedicated single point of contact for all stakeholders. With this direct, reliable relationship buyers can be assured any issues they face will be attended to in a diligent and timely manner by someone who knows their history. We also request our own periodic building review to ensure the overall standard of the building is upheld.
Our people are the lifeblood of Binah. As such we have a deeply ingrained safety culture to educate, promote and regulate occupational health and safety processes throughout our enterprise.
We believe a safe site is paramount to creating efficient teams, and have developed a unique and innovative safety initiative to empower our teams and optimise our workforce.
Binah Safety Shield
The Binah Safety Shield is an organisation wide initiative highlighting site safety requirements and incentivising teams to advocate for safety compliance.
The monthly award recognises outstanding compliance and high performance from a winning project team.
Each project team is evaluated on core components of safe site culture, including:
- Compliance to legislation, codes of practice, and good work practices
- Culture on site and team willingness to participate and efforts to enforce compliance
- Willingness to carry out procedures and record keeping
- Team records including site diaries, meetings, coordination meetings and use of company software and systems
World Class Standards
In addition to the Binah Safety Shield, we adhere to the highest levels of industry safety and quality standards. As a gold star-rated ICIRT builder, our customers can be confident that our business operations exceed the stringent and ongoing requirements of Australian and International standards.
Beyond obtaining these certifications, we are committed to maintaining and continuously improving the quality of our Integrated Management System and the products/services we deliver. Regular monitoring allows us to maintain the efficiency of our business operations.
Sustainable design seeks to reduce negative impacts on the environment, and the health and comfort of building occupants, thereby improving building performance.
The basic objectives of sustainability are to reduce consumption of non-renewable resources, minimise waste, and create healthy, productive environments. By utilising a sustainable design philosophy, Binah encourages decisions at each phase of the design process that will reduce negative impacts on the environment and the health of the occupants.
Binah work with our clients, designers, consultants, suppliers and trades people to create an integrated approach that positively impacts all phases of a building’s life-cycle, including design, construction, handover and operation.
